Data Protection

Privacy Policy

Your privacy is important to us. Learn how we handle your data.

Last Updated: May 2024

Your privacy is important to us. This policy explains how Chalzo collects, uses, and protects your data when you use our platform and services.

1. Information Collected

We collect various types of information to provide and improve our services to you:

  • Personal details: Name, phone number, email address, and other contact information.
  • Business details: Company name, GST details, and business registration information.
  • Shipment details: Pickup and delivery addresses, recipient information, and package details.
  • Payment details: Transaction history, wallet top-ups, and payment method information (processed securely).

2. Purpose of Data Usage

The information we collect is used for the following purposes:

  • To process and manage your shipments efficiently.
  • To provide timely customer support and resolve any issues.
  • To improve platform performance, user experience, and develop new features.
  • To comply with legal obligations and prevent fraudulent activities.

3. Data Sharing

We do not sell your personal data. We share shipment-related data with our courier partners strictly for operational purposes, such as generating labels, tracking shipments, and ensuring successful delivery.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. This includes encryption, secure servers, and regular security audits.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, and track website performance for analytics purposes.

6. User Rights

You have the right to request access to the personal data we hold about you. You may also request correction of inaccurate data or deletion of your data, subject to legal and contractual requirements.

7. Third-Party Services

Our platform integrates with third-party courier partners. We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies.

8. Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page.